Returns & Withdrawal
Do you want to return an item OR CANCEL YOUR CONTRACT?
It's a shame your order isn't quite right – but no problem. You have [amount] from the moment you receive it. 30 days, to try on your items at your leisure and make your decision. Within Germany, the First return is free of charge. For each additional return, return shipping costs will apply. 5 € You can also declare your cancellation within 14 days here via our portal.
Returns – simple and transparent
We no longer require paper return envelopes. You can process your return in just a few steps via our returns portal using your order number and email address.
Choose between Shop Now (buy new items directly – your credit will be applied), free exchange or Credit to your original payment method.
Order number not at hand? Contact us – we'll help you.
Returns from Austria & Switzerland
They function just like the ones from Germany, with a return shipping fee of 15 €, which will be offset against the credit note. You will receive the return label after completion in the portal.
Returns from other countries
Register your return in the portal and send the package with a service provider of your choice to:
Omnipack/BARBOZA GmbH
Rauschwalder Str. 48B
02826 Görlitz, Germany
Please send us the tracking number afterwards (support@barboza.store).
Defective or incorrect item?
This shouldn't happen. Select the appropriate reason for your complaint in the returns portal – we'll review it immediately and find a solution.
For returns & Cancellation portal
Our extra services for you
Shop Now
Purchase new items directly during the returns process – your credit will be automatically applied. Any differences will be refunded or collected.
Free exchange
In the returns portal, select "Exchange" and receive your replacement within [timeframe]. 7 days Automatic replacement – no shipping costs, no new order required.
Return policy
Items can be found within 30 days Items must be returned upon receipt – in their original condition with correctly attached hangtags. The first return within Germany is free of charge; returns from abroad are subject to a fee.
You will receive a confirmation email upon receipt. Exchanges will be processed within [timeframe]. 7 days, Refund within 30 days to your original payment method.
Additional delivery costs (e.g., express shipping) are non-refundable. If a voucher is redeemed, it will be adjusted proportionally in the event of a (partial) return; the refund will be issued to the original payment method.
Conditions for returns
All items must be returned in their original condition with correctly attached hangtags and in the original packaging (including sock bands). Trying on the items is of course permitted, but please do not wear them. If the original packaging is missing, please use a suitable cardboard box.
Excluded from returns:
- Items with signs of wear or missing hangtags.In these cases, we reserve the right to offer reasonable compensation. Upon request, we will send you the item for 15 € Return shipping costs will be refunded. If you do not wish to receive the item back, it will be stored or disposed of free of charge.
- Third-party items: Return or removal is also an option.
- Gift vouchers and shop credit
- hygiene products